Refund & Return Policy

At CHIBI COLLECT, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order, please review our refund and return policy for guidance.

1. Returns
We accept returns on eligible items within [insert return period, e.g., 14 days] of delivery. To qualify for a return, items must be unused, in their original condition, and in the original packaging. Items that are damaged or used will not be eligible for return.

2. Return Process
To initiate a return, please contact us within [insert return period] via our Contact Page. Provide your order number and the reason for the return. We will guide you through the return process and provide instructions for shipping the item back.

3. Refunds
Once we receive the returned item and verify that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

4. Non-Refundable Items
Certain items are non-refundable, including but not limited to:

  • Products that are custom or personalized
  • Digital products, once downloaded
  • Clearance or final sale items

5. Shipping Costs
Shipping costs are non-refundable. If you are returning an item, you will be responsible for the return shipping fees, unless the return is due to an error on our part (e.g., damaged or incorrect items).

6. Damaged or Incorrect Items
If your item arrives damaged or you receive an incorrect item, please contact us immediately through our Contact Page. We will work with you to resolve the issue by either issuing a full refund or sending a replacement item.

Contact Us
For any questions or concerns about our refund and return policy, please feel free to reach out to us through our Contact Page.