Cancellation, Refund, & Return Policy

At Chibi Collect, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order, please review our refund and return policy for guidance.

Cancellations

Orders can be canceled 24 hours before they are shipped. Please be aware that a 6% cancellation fee will apply, which will be deducted from your refund. This fee offsets the non-refundable payment processing costs incurred during the original transaction.

Return Policy

If you’re not completely satisfied with your purchase, you may return any eligible item within 14 days of delivery for a full refund. If approved for a refund, shipping costs to return the item will be solely your responsibility.

To qualify for a return:

  • Items must be in new condition, just as you received them.

  • Clothing must be unworn, unwashed, and have all original tags attached.

Non-Returnable Items (Final Sale)

The following items are considered final sale and cannot be returned:

  • Trading cards and any products that include them.

  • Mystery product items

Packaging Requirements

Please ensure items are securely packed. When possible, use the original packaging. Items returned without original packaging may be subject to a restocking fee.

Refunds

  • You’ll receive an email notification once your return is received and your refund is being processed.

  • Refunds are issued to the original payment method used for the order.

Exchanges

We do not offer direct exchanges. If you need a different item, please return your original purchase for a refund and place a new order. You will be responsible for the cost of the replacement item.

Contact Us

For any questions or concerns about our refund and return policy, please feel free to reach out to us through our Contact Page.