Exchange Policy

At CHIBI COLLECT, we want you to be completely satisfied with your purchase. While we do not offer direct exchanges, we do offer a simple process to return items and make new purchases if needed. Please review our exchange policy for more details.

1. Return and Re-purchase
If you would like to exchange an item for a different size, color, or product, please initiate a return by following our Return & Refund Policy. Once we receive and process your returned item, you can place a new order for the desired product.

2. Eligibility for Return
To qualify for a return, items must be unused, in their original condition, and in the original packaging. Please ensure that the item meets the return criteria before contacting us.

3. Return Process
To initiate a return for exchange, please contact us within [insert return period, e.g., 14 days] of receiving your order through our Contact Page. Provide your order number and the reason for the return. We will guide you through the process.

4. Shipping Costs
You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items). Original shipping costs are non-refundable.

5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately via our Contact Page. We will resolve the issue by either sending a replacement or processing a full refund.

6. Final Sale Items
Items marked as “final sale” or “clearance” are not eligible for exchange or return.

Contact Us
If you have any questions or concerns about our exchange policy, please contact us through our Contact Page.